How come your prices are so low?

The fact that we are an online store helps us save you a lot of money. You buy at Black Rabbit and pay only for the product itself, No extra or hidden cost!

 

Where is the store located?

We are an online eCommerce store, there is no physical store location. This helps us bring you quality & low cost fashion! The items are manufactured in factories in Europe and Asia

Do you deliver products internationally?

Black Rabbit ships products worldwide every day, Shipping is available for all countries around the world. 

What is the shipping price?

We are offering FREE SHIPPING WORLDWIDE!

 

How long does delivery take?

Please Note - Shipping to USA usually takes 8-25 business days. 

International Customers: 9-30 business days.

Processing time: items will ship within 2-7 business days.

What if I did not receive my order?

Please review the information provided on the "Shipping Policy" page.

For orders with multiple items, it is common to receive items at different times.

If you have not received your item after 35 days, you can file a non-delivered item claim.

After 35 days should contact "Customer Support" to file a non-delivered item claim. Please include your customer name, order number and ship to address.

 

How do I check the status of my order?

You should receive an automated email with tracking information. 

You can check the status of your order any time at "Order Tracking" page.

Tracking information is provided as a free service from external logistical partners. The information can often take a few days to become accurate.

Please Note - It is common for orders to be fulfilled from separate suppliers. It is also very common for these items to arrive on different dates.

Tracking information can sometimes indicate a package has delivered when it has not. Please allow a few more days for information to accurately become synchronized throughout our supply chain.

Customers should allow at least 35 days before contacting customer support and filing a non-delivered item claim.

 

How do I cancel my order?

Once an order has been fulfilled from the supplier, it can not be cancelled.

For refunds, please refer to the "Refund Policy" page. 

 

What if my item is the wrong size and it does not fit?

Please review our "Refund Policy" for more information regarding these type of situations. 

 

What if my item is defective?

If the item you received has defects, please take some pictures with your phone showing the defects and send them to us. The more information you can provide, the easier it is to get a replacement sent out.

Damaged items will only be replaced with the exact same item. No changes in sizes, colors, or products will be provided.

You may be required to return the damaged item.

Please review our "Refund Policy" for more information regarding these type of situations. 

 

What currency do I pay?

You pay in US dollars (USD). Your bank may charge a foreign transaction fee for different currency conversions.

I don't use PayPal, How do I pay with a credit/debit card?

If you want to pay with your credit card without signing up on the page, you should click on “Pay with Debit or Credit Card”:

 

Your credit card information is only available to PayPal in order to complete the requested transaction and is not subsequently stored.

How secure is my personal information?

Black Rabbit adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.

Money Back Guarantee

Customers should read and understand the terms of service, refund and shipping policies prior to making any purchase!  Our money back guarantee is conditional on compliance and aligned with both our shipping and refund policies. Customers must fully comply with these policies to qualify for this guarantee. Customers who refuse to adhere to or fail to cooperate with either of these policies are not qualified.   

Any more questions?

Feel free to contact us: support@Blackrabbitstore.com

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